What's wrong with the Google Pixel phone
Google Pixel Phones: Many reports of striking cameras indicate quality issues
Does this show potential quality defects after a while?
The reports on these camera problems go back to 2019, for example in this thread in the Pixel Phone forum, which has now received more than 800 replies, but seem to have recently come to the fore again. The sheer number of reports on Reddit (1, 2, 3, 4, 5, 6, 7, 8) does not cast a good light on the long-term quality of the Google hardware, which in many cases is already out of warranty and subject to a charge has to be repaired, which is only worthwhile in very few cases.
Some affected users certainly suspect connections with past software updates, but it tends to be more of a hardware problem that, after a while, affects the Pixel 2 and Pixel 2 XL, Pixel 3 and Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4 and Pixel 4 XL shows. Newer generation of pixels from the previous year - Pixel 4a, Pixel 4a 5G and Pixel 5 - have apparently not (yet) been affected.
Participate in the support and service satisfaction survey
Google itself recommends Pixel Phone users to contact the support team in any case, especially if the Pixel is still under warranty - about a design error or quality defect and thus extended exchange programs - but Google has not yet made known. Anyone who is / was affected by such (or completely different) problems with laptops and smartphones and has experience with good or bad manufacturer support can also take part in our current surveys on service and support satisfaction.
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