When will TDS be credited to our account?
The 'know your customer' policy has become increasingly important recently, especially for banks and other financial institutions, to prevent identity theft, money laundering, financial fraud, and terrorist activity.
ApolloTDS has a zero tolerance policy for fraud and takes all measures to prevent it. Every fraudulent activity is documented and all related accounts are closed immediately. All funds in these accounts will be withheld.
The goal is to ensure the integrity of all sensitive data you receive, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to provide certain information to us, including your preferred method of deposit.
IF YOU NEED TO PAY MONEY, WE WILL REQUIRE THE FOLLOWING DOCUMENTS
A copy of your valid ID or passport with the signature side
Copies of your credit cards are required for deposits (front with only the last 4 digits visible, back covered with the CVV)
A copy of a current electricity, gas or water bill in your name and address
If you have any questions, please do not hesitate to contact our customer service: [email protected]
WHEN DO I HAVE TO DELIVER THESE DOCUMENTS?
In order to avoid delays in processing your transactions, we would appreciate it if you could take the time to provide us with all the necessary documents as soon as possible. We must receive all of the necessary documentation prior to making any cash transactions for your benefit.
Some circumstances may require us to obtain these records before we allow other activities on your account, such as: B. Deposits or trades.
Please note that if we do not receive the required documents for our files, your pending withdrawals will be canceled and returned to your trading account. We will notify you of this event through our system.
HOW CAN I SEND THESE DOCUMENTS?
Please scan your documents or take pictures with a high quality digital camera, save the pictures as jpegs, then send them to us by email at [email protected]
HOW DO I KNOW THAT MY DOCUMENTS ARE SAFE WITH YOU?
At ApolloTDS, we give the security of documents the highest priority and treat all documents we receive with the utmost care and confidentiality. All files we receive are fully protected at every step of the verification process and at the highest level of encryption.
Thank you for your cooperation and for helping us make ApolloTDS safer for trading.
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